1.2.13 Identify a range of usability problems with commonly used digital devices.

• How to interact with a system?
• How to connect perhipherals?
• How to connect to the network?
• How to install/remove/update software?
• How to get assistance if not able to do it

Interacton with a new system Examples:

• The school smartboards and how teachers are struggling to use them.
• Facebook updates and how people complain about how they should use the.
• http://www.smosh.com/smosh-pit/articles/5-reasons-facebook-timeline-already-annoying

Connecting Peripherals:

• Apple uses one port for multiple purposes
• Software on computers auto-run certain peripherals and they also install the needed drivers for the device to run.

Network Troubleshooting:

• What to do if the network doesn't work
• How to point out where problems are.
• How to fix problems
• There needs to be a basic knowledge of how to fix problems
• So one should check the physical connections
• What kind of connection is it.
• The user needs to know to what the user is connecting to.

Managing Updates

• How to update computer OS (Windows Updates)
• How to install the updates (Although this is mostly automated within update software)
• iOS updates
• People don't update because they feel uncomfortable with the updates

How to get Help

• Use resources that are easily accesible (Internet)
• Ask qualified people
• Refer to instructions manual (they usually have helplines)
• The Apple trackpad has very complete instructions including video tutorials.